Absolutely not, however, we highly recommend you consult with us prior to purchasing gas logs from a “big box store” (such as Lowe’s, Home Depot, etc). It is quite common that gas logs purchased from a large retailer will not properly fit your fireplace. Many times, the burner pans on these sets are much too deep for the shallow prefabricated systems.
Our gas logs are designed to fit even shallow fireboxes. It is always disappointing to the customer, and to our technician, when an install of the customer’s gas logs doesn’t work out and we have to schedule an additional appointment. This can be quite an inconvenience especially in the busy season when you have already waited several weeks for an appointment to begin with.