Are you certified?

Yes. We are currently certified by both the CSIA and the NFI.

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Can I buy gas log sets from you?

Yes. We carry the Formation Creation and Hargrove gas log lines. For more information, please see our Gas Logs section.

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Do I have to buy my gas log set from you?

Absolutely not (although, we will discount the labor charge if the gas log set is purchased through us).

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Do you fix fireplaces?

We specialize in the installation and repair of pre-fabricated (metal) fireplaces. On occasion, we do perform repairs to gas and masonry units.

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Do you carry insurance?

Yes. We carry auto, liability and workers compensation insurances.

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Do you work on weekends?

Occasionally we will open our schedule on a Saturday. These openings are at our discretion and at this time, cannot be requested. The best way to find out if we have a Saturday available is to call our office and check the schedule.

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I hear water inside my chimney.

In pre-fabricated (metal) units, this can point to a problem with the chase cover, which covers the opening of the chimney at the exterior. If left untreated, this could lead to complete rusting of the unit.

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I think I have a birds nest (or beehive) in my fireplace. Can you help me?

No. In these instances, animal control will need to be called out to take care of the problem.

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My flue/damper won't work (ie. close).

If you have gas logs installed in your fireplace, this is not an uncommon problem. Per uniform building code requirements, when there is gas plumbed to a fireplace a damper clamp must be installed to keep your damper from closing.

Another common problem with dampers is that they become stuck or frozen into position. In such cases, lubrication can be helpful.

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The brick inside my fireplace is cracking. How do I know when it needs to be replaced?

Although every manufacturer will differ on when it should be replaced, if you see a crack in your fireplace, and you can fit the width of a dime into it, you need to arrange for a certified technician to come out and inspect the crack for possible replacement.

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When I flip the gas switch, nothing happens (or the flame is low).

In this instance, we recommend that you call a gas fireplace specialist to come out and inspect your unit.

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Where can I find my fireplace make and model?

Manufacturers place a tag on the interior of the fireplace with the make, model (a combination of letters and numbers like TLC 42-3 or RD3800), and miscellaneous information about your specific fireplace. This information is very important when it comes to finding replacement parts.

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Why does the cost for a chimney sweep vary so much between companies?

The cost of a chimney sweep will vary by experience. A company who is certified will charge more for their services because they have been tested and passed qualifying exams that keep them up to date on relevant issues and code compliance.

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DISCLAIMER: Every fireplace and fireplace problem will differ. Some instances may require a certified professional inspection. If you do not feel safe using your fireplace, call a certified chimney sweep.